Frequently Asked Questions

Get answers to all your questions about KOZE The Label's premium puffer jackets.

Our Puffer Jackets

Which puffer jacket should I choose?

When choosing a puffer jacket, consider the occasion or activity, the fit and sizing, and how you'll style it.

We've put together a comprehensive guide to help you choose your perfect puffer. Discover the right one for you!

What are your puffer jackets made from?

At KOZE, we strive to produce sustainable fashion that doesn't compromise on style or quality.

Our puffer jackets are made using recycled cotton and recycled polyester, sourced from off-cuts or seconds, which supports more circular design principles and reduces waste.

We also limit the quantity of our puffer jackets to meet demand and minimise waste, ensuring that we do not overproduce.

So, grab yours while they last!

Should I size up or size down with my puffer jacket?

All of our puffer jackets are designed to be oversized for a relaxed, comfortable fit. If you want to maintain that oversized look, we suggest sticking to your regular size. However, if you prefer a more fitted silhouette, we recommend sizing down.

Please note that sizing can vary slightly between different styles, so we recommend referring to the specific product page for accurate sizing information. For fit and styling tips when choosing a puffer, check out our comprehensive guide. If you have any questions or concerns about sizing, please don't hesitate to contact us for assistance.

Are your puffer jackets waterproof or good for snow?

Our puffer jackets are not waterproof, but they are made with a thick, padded material that is somewhat water repellent. While they won't keep you completely dry in heavy rain or snow, they do offer some protection from the elements.

Our puffer jackets are designed to be extra padded and really warm, making them ideal for cold areas and everyday wear. While they may not be suitable for activities like snowboarding or skiing, they are perfect for everyday use during the winter months.

If you're looking for a warm, cosy jacket to wear in colder climates, our puffer jackets are an excellent choice. If you have any further questions or concerns, please don't hesitate to reach out to us.

How warm are your puffer jackets?

Are your puffers vegan?

Will you restock your puffers once they're sold out?

At KOZE, we're committed to sustainability and minimising our environmental impact. We make all of our puffer jackets in high-quality limited quantities to ensure that each piece meets our exceptional standards. While we do our best to keep our popular styles in stock, we will only restock based on demand.

This allows us to prevent over-production and minimise waste, making a conscious effort to reduce our impact on the environment. Rest assured that we're always working on creating new designs and exploring other sustainable materials to bring you the best possible products.

If you love a specific puffer jacket that's sold out, let us know! Your feedback and input help us make decisions about restocking and future designs. Thank you for supporting KOZE and our commitment to sustainability.

Cleaning & Care

How do I wash my puffer jacket?

We recommend dry cleaning your puffer jacket to maintain its shape and quality. 

However, if you choose to wash it at home, use a front-loading washer on a gentle cycle with cold water and mild detergent. Avoid fabric softeners and bleach. Do not tumble dry. Instead, hang dry in a well-ventilated area and fluff the jacket by hand to restore its shape. 

Remember to check the care label before washing.

How do I clean my puffer jacket without washing?

Although we recommend dry cleaning your puffer jacket to maintain its shape and quality, there are some possible options to clean your puffer jacket without washing. You may try spot cleaning the stained areas with a damp cloth and mild detergent. Avoid using hot water or harsh chemicals. 

Read more tips on how to clean your puffer jacket without washing here.

How do I get makeup stains off my puffer jacket?

For makeup stains, try using a mixture of equal parts water and vinegar, applying it to the stain and gently blotting with a clean cloth. For other stains, use a stain remover specifically designed for delicate fabrics. Always test a small, inconspicuous area before applying to the stain directly. For tougher stains, consider a professional cleaner. 

Remember to avoid using bleach and fabric softeners, and avoid excessive rubbing or soaking.

Can I alter my puffer jacket?

Shipping & Returns

What countries do you ship to?

How much does shipping cost and how long does it take?

How can I track my parcel?

I need to cancel or change my order!

Can I get an exchange or refund on my puffer jacket?

Can I send an order as a gift?


How does Afterpay work?

If you want to ‘Shop Now, Wear Now and Pay Later, Interest Free' we have Afterpay installed at our checkout. Afterpay offers interest free payment plans for all your Australian online purchases at KOZE. Buy your KOZE puffer jackets today and pay it off in four equal and affordable, interest free fortnightly instalments.

To make an purchase using you will need:
- A debit or credit card
- To be over 18 years of age
- An Australian residential address.

How does it work?

  •  When checking out, select Afterpay as your payment method. 
  •  Login or register to Afterpay.
  •  Complete your checkout for instant approval online.
  •  Pay over 4 equal payments according to their payment schedule provided, but receive your items straight away!

You can set up your account and learn more about Afterpay via their website or email

Do you offer wholesale or bulk purchase discounts?

How can I collaborate with KOZE?

At KOZE, we're always open to exploring new and exciting partnerships and collaborations with other brands, influencers, and individuals. If you have an idea for how we can work together or think that your audience would be a good fit for our brand, we would love to hear from you.

To inquire about partnerships, please visit our Collaborations page for additional information.

How do I provide feedback?

We love to hear from our customers! If you loved your purchase, leaving a review on our product pages or on Google, and showing us some love on Instagram or Facebook would mean the world to us. If you have any concerns or issues, please send us an email at so we can address them promptly and make things right. We value your input and strive to provide the best customer experience possible.